Kraft’s DiGiorno introduced a “rising crust” pizza, the first frozen pizza without a precooked crust, and reframed the frozen pizza category to include delivered pizza. With the tagline, “It’s not delivery. It’s DiGiorno,” the brand was a market success. In the reframed category, instead of being a premium-priced frozen pizza, DiGiorno now had a decided price advantage by being oft en half the price of delivered pizza. Further, its quality was now suggested to be comparable to delivered pizza. With this great campaign, sales went high from essentially nothing, making competition irrelevant by far!
How do you create a digital strategy that involves customers in an energized social community? How do you create an engaged, active “go-to” website? Prophet's David Aaaker says, You must change the orientation of marketing from selling the offering, the brand, and firm to becoming an active partner with a shared interest program around a customer’s “sweet spot.” A sweet spot reflects customers’ “thinking and doing” time, beliefs and values, activities and passions, possessions or places they treasure. Ideally, it would be a part of, if not central to, their self-identity and lifestyle and reflect a higher-order value proposition, much beyond the benefits provided by the offering. To illustrate, Pampers went beyond diapers by creating the Pampers Village community that provides a “go to” place for all issues relating to babies and child care. Its five sections – pregnancy, newborn, baby, toddler, and preschooler – all have a menu of topics. Its online commu
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