Hanes apparel recognized its equity in the advertising tagline, “Wait ‘til we get our Hanes on you.” By updating the look and feel of the tagline, using timely celebrities and evolving the ads to, “Look who we’ve got our Hanes on now,” the brand was able to climb higher in the consumers’ well of positive equity and updated Hanes image at the same time. That’s a marketing recipe for increasing consumer perceptions in the fashion space.
How do you create a digital strategy that involves customers in an energized social community? How do you create an engaged, active “go-to” website? Prophet's David Aaaker says, You must change the orientation of marketing from selling the offering, the brand, and firm to becoming an active partner with a shared interest program around a customer’s “sweet spot.” A sweet spot reflects customers’ “thinking and doing” time, beliefs and values, activities and passions, possessions or places they treasure. Ideally, it would be a part of, if not central to, their self-identity and lifestyle and reflect a higher-order value proposition, much beyond the benefits provided by the offering. To illustrate, Pampers went beyond diapers by creating the Pampers Village community that provides a “go to” place for all issues relating to babies and child care. Its five sections – pregnancy, newborn, baby, toddler, and preschooler – all have a menu of topics. Its online commu
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