Skip to main content

Devising a way to Bundle an Existing product category into a Super-Category, Drives Competitive Success




Think Siebel! Siebel CRM Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of customer relationship management(CRM) applications. The company was founded by Thomas Siebel and Patricia House in 1993. At first known mainly for its sales force automation products, the company expanded into the broader CRM market. 

 In  the late 1990s, Siebel created internet-based Customer-relationship Management Software by pulling together a host of applications, including customer loyalty program, customer-acquisition, Call Center, Customer Service, Customer Contact, and Sales Force Automation. In doing so, by the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002; rendered irrelevant, for some customers, the more specialized application programs of competitors. 

Comments

Post a Comment

Popular posts from this blog

What is Biri marung?

Biri marung" is a term in Chewa/Nyanja, a language spoken in Zambia, Malawi, and parts of Mozambique. It directly translates to "hyena in the sky" or "flying hyena.  It is often used in folklore and traditional beliefs in African cultures to refer to supernatural beings or mysterious occurrences, particularly those associated with witchcraft or spirits. In music, "Biri Marung" is a popular Amapiano track released in November 2024 by South African artists Mr Pilato, Ego Slimflow, and Tebogo G Mashego, featuring Sje Konka, Focalistic, DJ Maphorisa, Scotts Maphuma, and CowBoii.  The song has gained significant attention, with its official audio available on YouTube.  Additionally, it has been featured on various music platforms, including Apple Music.  The track has also inspired dance challenges and covers on social media platforms like TikTok, contributing to its viral status.  "Biri Marung" has been recognized for its impact in the music industry...
Post a Comment
Read more

The Seventh Generation of Computers

After the sixth generation of computers, which focuses on artificial intelligence (AI), quantum computing, and nanotechnology, the next generation will likely explore seventh-generation computers or beyond. These might include: 1. Quantum Computing at Scale Fully functional and accessible quantum computers capable of solving complex problems exponentially faster than current computers. 2 . Bio-Computing Computers that integrate biological components, such as DNA-based processors or neural tissue, mimicking human brain functionality. 3. Artificial General Intelligence (AGI) Computers that exhibit human-like cognitive abilities, understanding, learning, and reasoning in a general, adaptable way. 4. Neural Interfaces Direct brain-to-computer communication, allowing seamless interaction with technology using thoughts alone. 5. Molecular and Optical Computing Advanced technologies using light (photons) or molecules for faster, energy-efficient processing. 6. Self-Evolving Systems Machines t...
Post a Comment
Read more

Affirmative Action in Nigerian Politics

 Affirmative action is a policy or set of measures designed to address historical and systemic inequalities by promoting the inclusion and representation of marginalized or disadvantaged groups—such as women, ethnic minorities, or people with disabilities—in areas like education, employment, and political participation. Its primary aim is to level the playing field by providing opportunities that help correct imbalances caused by past discrimination or structural barriers. In political contexts, affirmative action can involve mechanisms such as quotas, reserved seats, or targeted appointments to ensure fair representation and foster social equity in governance and decision-making processes.  Affirmative action in Nigerian politics is both a product of historical necessity and a reflection of the country’s complex ethnic, regional, and gender dynamics. Emerging from a colonial legacy that entrenched disparities among the North, West, and East, Nigeria’s post-independence politi...
Post a Comment
Read more