How do you create a digital strategy that involves customers in an energized social community? How do you create an engaged, active “go-to” website? Prophet's David Aaaker says, You must change the orientation of marketing from selling the offering, the brand, and firm to becoming an active partner with a shared interest program around a customer’s “sweet spot.” A sweet spot reflects customers’ “thinking and doing” time, beliefs and values, activities and passions, possessions or places they treasure. Ideally, it would be a part of, if not central to, their self-identity and lifestyle and reflect a higher-order value proposition, much beyond the benefits provided by the offering. To illustrate, Pampers went beyond diapers by creating the Pampers Village community that provides a “go to” place for all issues relating to babies and child care. Its five sections – pregnancy, newborn, baby, toddler, and preschooler – all have a menu of topics. Its online ...
John writes and publishes on a wide range of topics, including trends, worldviews, perspectives, desires, needs, wants, aspirations, choices, preferences, lifestyles, and behaviors. He also explores innovation, values, politics, religions, philosophy, and social constructions, with a particular focus on the anthropology of everyday life, culture, and social change— examining alterations in the pattern of society. In addition to writing, John directs online programs at: www.ransford.yolasite.com